FAQ

How do you know if the florist has the flowers?

VIP Flowers have specifically designed all our floral products according to availability and seasonality. This means that florists across Australia can all access and provide our designs on a day to day basis (subject to no out of the ordinary circumstances).

Is what you see online what you get?

Every product you see online has a specific ingredient list which details everything from the number of flowers, what style of arrangement and even what type of foliage is to be used. The products you see online have been designed by our florists and depict the exact amount of flowers in these ingredient lists. There will be minor variances in the arrangements we deliver, however we do aim to deliver the arrangement as close to the one you see pictured.

How do you know where the flowers are coming from?

VIP FLOWERS have hand-picked designated florists who have agreed to deliver to certain areas across Australia. That way when the suburb is selected our system automatically recognizes which florist services that postcode. This differs from other flower delivery companies who simply gather as many florists as possible in an area without knowing who they are, what they stock and what quality they assure. Our difference is that we know all of our florists in our network personally, and we have strategically picked the best floral wholesalers and florists who cover a large area Australia wide.

What happens if nobody is home (residential deliveries)?

First and foremost – VIP FLOWERS will always try our hardest to ensure your delivery makes it directly into the hands of the desired recipient. If there is no answer at the door, the courier will endeavor to leave the flowers in a place that is as shady, secluded and sheltered as possible. If this isn't the case your order will be taken back to the florist and we will contact you to organize alternate arrangements. Orders that include alcohol cannot be left at the delivery location unless an individual over the age of 18 is there to accept the order.

When will my flowers arrive?

Guaranteed delivery time is by 5.00pm to business addresses and 7.00pm to residential addresses for your requested delivery day for almost everywhere in Australia.

Where is your shop located?

VIP FLOWERS is a national florist network; we work with florists from all around Australia to deliver you the freshest flowers, therefore VIP FLOWERS as a company does not have a “shop” as such. We are a national company though our head office is in Brisbane.

Am I able to choose the colours and flowers in my arrangement?

All of our arrangements pictured on our website have been specifically priced in regards to the stem count of the arrangement, due to this we are unable to change what is in the arrangement. Though, if a flower is unavailable we will ask the customer if they would like a substitution which will equal the price of the original flower. Colour choice can be requested also, although florists typically buy the colours that are on the website, so if the requested colours are not available the arrangement will default back to the original colour scheme.